Integral to every one of our products are the consulting and support services we provide to our customers. While every company says they offer excellent support, for us it‘s a critical part of our business model and something we take very seriously.
There is no “Support Staff”
Frontline Support means that we don’t have a ‘dedicated support staff’. Every engineer in the company (that includes our CEO) has consulting and support as priority number one. This translates into the highest level of support possible by giving customers unfiltered access to the developers who build and maintain the technology.
We Encourage Customers to Contact Us Frequently
While some companies try to limit their support load, we actually encourage customers to contact us. In fact, if we haven’t heard from a customer in a while we contact them to remind them about our services. We want customers to think of AdaCore as a first line of defense and not wait until a problem becomes critical before they get in touch. This approach also benefits our technology. Frequent contact and feedback from our customers plays a pivotal role in the evolution and advancement of our products.
Our Success is Tied to Our Customers Success
One of the unique aspects of our business model is that each product is a subscription based package. This means if customers aren’t satisfied with our services, they don’t renew. Our job is to prove to them that the value and savings they receive from our services far outweigh the cost of their subscription. The fact that we have an extremely high renewal rate must mean we’re doing something right.
Bottom Line: Reduce Risks, Save Time, Save Money
Whether it’s reducing risk, keeping a project rolling or helping improve productivity, we understand that in the end it’s all about helping our customers save money. Our services are designed to do exactly that. To find out more what our services can do for your project please contact an AdaCore representative at email@example.com
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